Return & Refund Policy
Return & Refund Policy
Last Updated: October 2026
At AR Collection, we want customers to have a clear and straightforward process for reporting problems with their orders.
Please review the following conditions before requesting a return, replacement or refund.
1. Damaged or Defective Products
If you receive a product that is damaged, defective, or significantly different from what was ordered, please contact our customer support team within 3 days of receiving the product.
Please provide:
• Your order number
• Customer name and contact details
• Details of the issue
• Clear photographs and/or video showing the product and the issue
• Packaging photographs where relevant
We may request additional information reasonably necessary to review the request.
2. Incorrect Product Received
If you receive a product different from the product you ordered, please contact us within 3 days of delivery.
After verification, we will provide an appropriate resolution, which may include replacement or refund depending on the circumstances and product availability.
3. Return Eligibility
A return may be accepted where the product:
• Arrived damaged or defective
• Is materially different from the product ordered
• Is otherwise eligible under applicable law or the conditions stated on our website
Unless the issue itself requires otherwise, returned products should be kept in their original condition with the original packaging, accessories and included items.
Products that have been intentionally damaged, materially altered, or used beyond what is reasonably necessary to identify a defect may not qualify for a return, subject to applicable consumer rights.
4. Change of Mind
Returns or refunds for a simple change of mind may not be available unless specifically stated on the applicable product page or required under applicable law.
Please review the product description carefully before placing your order.
5. Reporting Period
Issues relating to damaged, defective or incorrect products should generally be reported to AR Collection within 3 days of delivery.
Reporting an issue within this period helps us investigate the matter with our delivery and fulfilment partners.
Nothing in this policy is intended to limit any rights available to customers under applicable Indian law.
6. Verification
Return, replacement and refund requests may be reviewed before approval.
We may examine the information, photographs, videos and other evidence provided by the customer to verify the reported issue.
Where reasonably necessary, we may request that the product be returned before a replacement or refund is issued.
7. Manufacturer Warranty
If a product is covered by a manufacturer's warranty, certain defects or issues may need to be handled directly through the manufacturer's authorized service or warranty process.
Where applicable, customers should refer to the warranty information supplied with the product.
8. Refunds
Once a refund request has been reviewed and approved by AR Collection, we aim to initiate the applicable refund within 2 business days.
After initiation, the time required for the refunded amount to appear in the customer's bank account or original payment method may depend on the bank, UPI provider, payment gateway or other payment service provider.
9. Refund Method
Where reasonably possible, approved refunds for prepaid orders will be processed to the original payment method.
Any alternative refund method, where necessary, will be communicated to the customer.
10. Shipping and Delivery Charges
Original shipping, delivery or other applicable charges may be non-refundable except where the refund results from an incorrect, damaged or defective product or where otherwise required by applicable law.
11. Contact Us
To request a return, replacement or refund, please contact:
AR Collection
Email:
arcollection0785@gmail.com
Website:
ar-collection.online
Address:
Bajra Colony, Street No. 1
Rahon Road, Basti Jodhewal
Ludhiana – 141007
Punjab, India
Please include your order number when contacting us so that we can assist you more efficiently.