Privacy Policy

Introduction

This Privacy Policy describes how AR Collection (“AR Collection”, “we”, “our”, or “us”) collects, uses, shares, protects and otherwise processes your personal information when you visit or make a purchase through our website, https://ar-collection.online (the “Platform”).

Certain sections of our Platform may be browsed without registering or placing an order. Our products and services through this Platform are intended primarily for customers in India, and personal information may be stored and processed in accordance with applicable laws.

By accessing our Platform, providing your information, or purchasing products through the Platform, you acknowledge this Privacy Policy and our applicable Terms & Conditions.

COLLECTION OF INFORMATION

We may collect personal information when you use our Platform, place an order, contact us, or otherwise interact with us.

Information we may collect includes:

• Name
• Billing and shipping address
• Telephone/mobile number
• Email address
• Order and transaction information
• Information you voluntarily provide while contacting customer support

Payment information may be processed by third-party payment service providers. AR Collection does not directly store complete card numbers, UPI PINs, internet banking passwords or similar confidential banking credentials.

We may also automatically collect certain technical and usage information relating to your interaction with our Platform, including device, browser, cookies and website activity information where applicable.

Third-party service providers may separately collect information when you use their services. Their handling of your information is governed by their respective privacy policies.

AR Collection will never ask you to disclose confidential information such as your UPI PIN, debit/credit card PIN, OTP, internet banking password or mobile banking password through unsolicited calls, messages or emails.

USE OF INFORMATION

We may use personal information to:

• Process and fulfil orders
• Arrange shipping and delivery
• Provide order-related communications
• Respond to customer queries and support requests
• Improve our products, services and customer experience
• Troubleshoot technical or transaction-related issues
• Detect and prevent fraud, misuse or unauthorized activity
• Maintain business and transaction records
• Conduct analytics and improve our Platform
• Communicate relevant offers or updates where permitted
• Comply with applicable legal obligations
• Enforce our Terms & Conditions and other policies

SHARING OF INFORMATION

We may share information where reasonably necessary with third parties involved in operating our ecommerce business, including:

• Shopify and technology service providers
• Payment service providers
• Shipping and logistics partners
• Customer support providers
• Analytics and advertising service providers
• Other service providers necessary to fulfil orders or operate our Platform

Such information is shared only where reasonably required for providing services, processing transactions, fulfilling orders, operating the Platform, preventing fraud or complying with applicable requirements.

We may also disclose information to government authorities, regulators, courts or law-enforcement agencies where required by applicable law or valid legal process.

SECURITY PRECAUTIONS

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, transmission of information over the internet cannot be guaranteed to be completely secure. Customers should also take appropriate precautions to protect their devices, accounts and payment credentials.

DATA RETENTION AND DELETION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, fraud prevention, dispute resolution and compliance with applicable legal obligations.

Where permitted by applicable law, you may contact us to request correction, updating or deletion of eligible personal information.

Certain information may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution or legitimate business purposes.

YOUR RIGHTS

Subject to applicable law, you may request access to, correction of, updating of, or deletion of eligible personal information held by us.

Requests may be submitted using the contact details provided below.

CONSENT AND COMMUNICATION

By voluntarily providing your information through the Platform, you authorize us to process that information as reasonably necessary to provide the requested services, process orders and operate our Platform, subject to applicable law.

Where consent is the applicable basis for optional marketing communications, you may request to opt out of such communications.

Withdrawal of consent does not retrospectively affect processing already carried out lawfully and may affect our ability to provide services where particular information is necessary to fulfil the requested service.

COOKIES AND SIMILAR TECHNOLOGIES

Our Platform and service providers may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage, measure performance and support advertising or analytics where applicable.

THIRD-PARTY SERVICES

Our Platform may use services provided by third parties, including Shopify, payment providers, logistics companies, analytics services and advertising platforms.

These third parties may process information according to their own privacy policies and applicable laws.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our services, business practices or applicable requirements.

The latest version will be made available on this page.

GRIEVANCE / CONTACT INFORMATION

For privacy-related questions, requests or grievances, please contact:

AR Collection

Grievance Officer: Paramjit Singh
Designation: Owner

Address:
Bajra Colony, Street No. 1
Rahon Road, Basti Jodhewal
Ludhiana – 141007
Punjab, India

Email:
arcollection0785@gmail.com

Support Hours:
Monday – Friday
9:00 AM – 6:00 PM